We understand everyone wants the latest and greatest technology. We love our customers and want to make this possible, within reason. We have to weigh the following factors:
- Is the upgrade easy for the user to install, integrate, and use?
- Will installing and using the upgrade compromise the user experience or make the product harder to use?
- What impact will releasing the upgrade have to our customer support processes? Are we able to adequately support machines in the field that have the upgrades installed?
- Can we develop, manufacture, and support and upgrade pack at a price that makes sense for us and our customers?
In some cases, it simply doesn’t make sense to attempt to make new technology or systems available for existing machines due to one or more of these factors.