Customer Update: 8/6/2020

Dear Fusion3 Customers, Prospects, and Business Partners;

So much has transpired around the world this year, socially and economically as a result of the pandemic. Its impacts are being felt in families impacted by the illness as well as by the economic impacts of shutdowns to assist in slowing the spread of COVID19.

PREPAREDNESS

Fusion3 was aware early on of the potential of a pandemic and its impact on the world economy and took steps to protect our business (and customers), especially in our role as an essential business as part of our country’s manufacturing infrastructure.

PRODUCTION CAPACITY

Our Greensboro, NC production facility, is running with no interruption.

Over three years ago, we decided to keep our supply chain close and source very few parts from overseas. Two months ago, with the prospect of the pandemic approaching, we made a point to secure inventory of critical components that would last us through the end of 2020 if needed.

STAFFING

We have an incredible, high-performing team here at Fusion3 and are taking every reasonable precaution to protect their welfare.

Those employees in roles that do not require their physical presence in our facilities are working from home (our sales & technical support teams, for example). Customers should not notice any difference in the quality of service and professionalism of our staff.

Our factory production staff have a number of precautions in place to ensure their safety, including required hygiene, sanitation across all steps of the manufacturing process, and increasing social distance when employees are working together as well as split shifts.

LEAD TIMES

Thanks to the hard work of our team to ensure business continuity, increased demand from customers, and our designation as an essential manufacturer / supplier, we are currently at a 3 day lead time and often we can ship WITHIN 1 BUSINESS DAY WITHIN RECEIVING PAYMENT OR A VALID PURCHASE ORDER.

Please note this may vary dramatically as we continue to see surges of orders that cannot be predicted at the time we quote your order.

We are continually working to increase production capacity and maintain our standard 3-5 day lead time, however, we must be careful to ensure that our staff remains healthy first and foremost.

Please reach out if we can be of assistance with your 3D printing technology needs? We are one of only a handful of US companies that manufacture 3D printers within the 50 states. With the surge in on-shoring our country’s manufacturing capacity, we are ready and eager to assist your company.

Sincerely,

Chip Royce
CEO / VP Sales & Marketing
Fusion3