FAQ: Warranty & Support
What does the standard 2 Year Fusion3 warranty cover?
Fusion3 provides the best warranty in the 3D printing industry for the F400. Our warranty covers workmanship and materials for 2 years from shipment (compared to 6 to 12 months by our competitors).
Do you provide free, lifetime phone and e-mail technical support?
Ensuring your Fusion3 printer is working at peak performance is key. To that end, every Fusion3 customer is provided with FREE phone and email technical support (during regular business hours) for the life of their printer. Note: this support is intended to help customers with any technical issues with the printer.
What happens if my printer has parts that need to be replaced under warranty?
In the event that your printer requires replacement parts, our support team will guide you through the process to remove the part / module which you then return to Fusion3. We will quickly verify that the issue was in fact covered under the warranty and then ship you out the replacement part / module with instructions for you to install.
What hours are your customer support team available?
Our customer support team is available from 8am to 8pm, Monday through Friday, US Eastern Time.
How do I contact you for customer support?
You can contact our customer support team via Phone, Email and Skype.
Are there any limitations to what Fusion3’s customer support can help with?
While we’d like to help customers with any question, our team is limited to helping customers diagnose and fix any technical (break/fix) issues with their printers. In the event, they would require additional assistance in the operation or use of their printer, the customer must purchase our 1 Year Enhanced Support plan.
What does the F400: 1 Year Enhanced Support Plan cover
This plan enables our support team to help you with any reasonable question related to the ownership and operation of your printer. We would help you in a variety of different ways to optimize your use of the printer including: selecting new materials and assisting in testing and creating new material profiles, help in the advanced operation of your printer, and helping you with your parts to help get the best possible results for your prints.
Who is eligible for the Enhanced Support Plan?
Any customer in the US, Canada or worldwide.
If my printer is out of warranty, can I purchase replacement parts?
Yes, Fusion3 maintains a supply of replacement parts and operates an online store.