3D Printer Jobs, Greensboro, North Carolina – Fusion3
+1-877-452-0010, M-F 8am-6pm US Eastern Time sales@fusion3design.com

CAREERS WITHFUSION3

BUILD A CAREER IN 3D PRINTING

Fusion3 is experiencing tremendous growth and ramping up production of affordable, high-performance 3D Printers. We’re always looking for talented individuals with sales, marketing and precision electronics manufacturing and operations experience.

Take a look at the jobs below. If you don’t see anything now, feel free to send a cover letter, your resume and a link to your linkedin profile to: careers@fusion3design.com

Marketing Communications Associate / Manager (Posted 1/18/2021)
Position Summary:

Fusion3’s sales rely on the company’s established track record of generating strong awareness of its products through a mix of industry media, online search and trade events. Underpinning this awareness is the quality and depth of our ability to create content, meaningful to our customers, including brand stories, technical capabilities, and customer success stories. We have a number of exciting initiatives for 2021 which will require the creation of a large amount of content, based on existing playbooks as well as new opportunities. Reporting to the VP of Sales & Marketing, we are looking for a talented early to mid-career marketer who has a balance of creativity, organizational skills, analytical approach, and strong writing skills to help guide our Sales & Marketing team to achieve great things in 2021 and beyond.

 

Job Responsibilities:

Project Manager for Marketing & Technical Support Content.

  • Inventory & Planning:
    • Catalog current content and coordinate planning with team for activities desired for new initiatives.
    • Create project plans / timelines
  • Lead creation of new print and online materials.
    • Work with subject matter experts and stakeholders across the company from concept to conclusion to collect feedback, create strategy, capture knowledge.
    • Work independently to create and publish materials while relying on team for accuracy and QA.

Content Channels. Publish and maintain content, developing strategies for audience development across our primary channels.

  • Website
  • Online Events (Demos, Training)
  • Social Media (Twitter, Instagram, LinkedIn, YouTube)

Vendor Management. Assist company leadership in coordinating activities with external marketing vendors including:

  • SEO Agency
  • Web Developer(s)
  • Photography
  • Video Production
  • Trade Show Coordination. Currently inactive, but should we start doing tradeshows again, this role will coordinate planning and logistics for 3-5 trade shows a year and may travel and participate at shows (currently US only).
    • Assist with compiling weekly metrics (traffic, sales) and report key changes to team.
    • Opportunity to expand metrics and find insights and opportunities for growth and greater efficiencies.

 

Education & Experience Requirements:

  • Bachelor’s degree, preferably in marketing, communications, business or a related field
  • Experience in B2B and industrial technology preferred
  • Familiarity / Proficiency with WordPress / Web Publishing
  • Proficiency with Microsoft Excel / Google Sheets
  • Familiarity / Proficiency with Google Analytics
  • Understanding of SEO
  • Experience in managing projects across departments
  • Excellent written and verbal communication
  • Excellent time management skills
  • Excellent interpersonal skills
  • Strong presentation skills
  • (Bonus) Proficiency with Adobe Creative Suite and/or Video Editing
  • Ability to lift minimum of 25 lbs
  • Travel up to 10% (post COVID)

Seniority Level:

Entry to Mid

Compensation:

  • Salaried (opportunity for hourly if preferred/required with OT available).
  • End-of-year bonus, dependent on company’s and individual performance over the year
  • Paid vacation & holidays
  • 401(k) with company match

 

To Apply:

Email to careers@fusion3design.com with the subject “Marketing Communications Associate / Manager”.  Please include: cover letter, resume, link to LinkedIn profile, and relevant writing and portfolio items.

Technical Customer Support Manager (Posted 2/10/2021)
Fusion3 designs and manufactures affordable, high-performance 3D printers for business and education. Our customers range from small businesses to Fortune 50 companies; from middle & high schools to the world’s leading universities.  Fusion3 prides itself on providing the best technical support to our customers in the industry.  We find our success through ensuring our customers are successful with our products.

The key person in this equation is the Technical Customer Support Manager.  This individual is charged with ensuring our Technical Customer Support Team resolves customer issues quickly and efficiently, and consistently delights our customers.

ABOUT THE ROLE

The Technical Customer Support Manager will manage the performance and growth of 4-5 technical customer support representatives in a ‘player/coach’ capacity and will:

  • Be accountable for service metrics and response quality of incoming customer tickets
  • Lead improvements in service delivery processes, supporting information systems, and performance metrics
  • Work across departments to create internal and external-facing technical documentation and intuitive, high-quality technical self-help content
  • Coach, mentor, and develop individual employees
  • Foster a team dynamic based on ‘customer focus’ and instill ‘drive for results’

WHAT WE LOOK FOR:

  • 3+ years’ experience managing successful technical customer support teams in a faced paced SLA environment, preferably in a B2B, technology, hardware, manufacturing setting (3D printing ideal)
  • Excellent people management skills, comfortable with a smaller team setting
  • Proven results in designing and improving customer support systems & processes using industry-standard ticketing platforms and knowledge management systems. (Happyfox, Freshdesk, etc..)
  • Excellent communication skills (written, verbal, phone, virtual) and high attention to detail
  • Enjoys working both independently and in team situations
  • Technical aptitude for complex electro-mechanical devices
  • Demonstrated ability to communicate and influence effectively across organizational levels
  • Comfortable working with Windows PCs, MS Office including MS Project, hosted software (Gmail, Google Sheets, etc)
  • Strong presentation skills and Verbal/Written English Communication is required
Technical Support Associate (Posted 2/8/2021)
Fusion3 prides itself on providing the best technical support from any 3D printer manufacturer. The role of Technical Support Associate answers questions to help customers to develop their 3D printing skills and when needed, helps customers remotely diagnose and resolve any issues quickly and accurately, in a friendly and professional manner.

RESPONSIBILITIES:

  • Field questions and efficiently diagnose customer reported technical issues via phone, email, and chat, keeping detailed records for later analysis.
  • Coach customers at all technical skill levels through the 3D printing process from unboxing through completing a print.
  • Develop and maintain expertise of products and their operation to ensure customer satisfaction.
  • Share the knowledge you gain on the job by contributing articles to our internal and customer-facing knowledge bases.
  • Participate in training and orientation of new team members as your expertise increases.
  • Maintain a professional attitude and workplace demeanor at all times.

BASIC SKILLS

  • Comfort with and aptitude towards learning new technologies.
  • High School Diploma or equivalent. Associates or Bachelor’s degree preferred.
  • 2-3+ years of general work experience
  • Possesses reliable transportation.
  • Prompt, consistent attendance is required for this position. The role will be shift-based (8-9 hours in duration with breaks) and may be assigned during support hours of 8 am to 8 pm.

PREFERRED QUALIFICATIONS

  • 3D Printing or other electro-mechanical experience.
  • Prior experience with CAD software.
  • Delivering customer support in a fast-paced, SLA-focused environment.
  • Demonstrated ability to solve problems, analyze symptoms, and suggest appropriate solutions through training and individual experience.
  • Professional communication skills (phone, written and face-to-face) and appearance.
  • Strong problem-solving abilities.
  • Comfortable with using PCs and online software including Gmail, Ticketing systems like Happyfox, Salesforce, Freshdesk, productivity software (word processing, spreadsheets and presentation)
  • Enjoys working both independently and in team situations.
  • Able to accept feedback and encouragement from managers, team leaders, and co-workers.

Compensation:

  • Hourly position with OT available
  • End-of-year bonus, dependent on company’s and individual performance over the year
  • Paid vacation & holidays
  • 401(k) with company match

Fusion3 designs and manufactures affordable, high-performance 3D printers for business and education. Our customers range from small businesses to Fortune 50 companies; from middle and high schools to the world’s leading universities

Fusion3 will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All offers of employment with Fusion3 are contingent upon the successful passing of a background check.

Fusion3 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here

 

PRODUCTION TECHNICIAN (posted 2/14/2021)

Fusion3 designs and manufactures affordable, high-performance 3D printers for business and education. Our customers range from small businesses to Fortune 50 companies; from middle & high schools to the world’s leading universities.

Fusion3’s products start with great mechanical design and our unique technology. However, it is our production and assembly team that translates this into a great product. Fusion3 seeks energetic, detail-oriented and hardworking Production Technicians to join our growing team.

 

ABOUT THE ROLE

The ideal candidate will have a strong work ethic, positive attitude, and take great pride in their work.

Each employee is assigned daily tasks to complete correctly and efficiently. This can include, but not limited to:

  • Assembling electrical and mechanical systems
  • Assembling sheet metal
  • Assembling sub-assemblies into final product
  • Testing and calibrating the final product prior to shipping
  • Training is available in all areas of the production floor with both written and verbal instruction and tailored in ways to help you succeed.

 

WHAT WE LOOK FOR:

  • Enjoys working in a team environment; yet also self-directed and self-guided; does not require supervision to stay on task and productive
  • Able to learn quickly and follow written assembly instructions
  • Excellent attention to detail
  • Manages time effectively to accomplish daily tasks at required levels of quality with a minimum of stress and eliminating distractions
  • Able to accept feedback and encouragement from team leads, managers, and peers
  • Consistency in all manner of conduct and attendance
  • Ability to lift 75lbs

 

WORKING AT FUSION3:

Fusion3 provides a cutting-edge manufacturing facility with a laid-back atmosphere and family values. We take pride in the quality of our product and look to recruit people who wish to be a part of a winning team. Compensation for this role includes:

  • Hourly pay with possible OT
  • End-of-year bonus, dependent on company’s and individual performance over the year
  • Paid vacation & holidays
  • 401(k) with company match

 

Fusion3 will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All offers of employment with Fusion3 are contingent upon the successful passing of a drug screening and background check.

Fusion3 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under federal, state, or applicable local law.

 

 

 

Materials Testing Technician (Posted 1/18/2021)

Position Summary:
Fusion3 prides itself on supporting a wide range of 3D printer materials available on the open market. The job of the Material Testing Tech is to test materials to ensure compatibility with our products, and to build the software (slicer) settings to enable our customers to use these new materials successfully. The Material Testing Tech is also responsible for maintaining our database of material profiles, and compatible materials. This role is central to the company and will work extensively with other departments such as Customer Support, Sales & Marketing, and Research & Development; and is integral to our ongoing software development efforts.

 

Job Responsibilities:

The Material Testing Tech has 8 key areas of responsibility:

  1. Material Testing & Profile Building
    1. Take in new requests from customers, filament suppliers, and internally
    2. Acquire material for testing by working with manufacturers/suppliers
    3. Build and test a software profile for the material using our material testing process
    4. Manage the release process of new or updated profiles and new materials.
    5. Maintain records of profiles, settings, and changes
    6. Ensure profiles are built in alignment with Fusion3’s strategic goals (quality, speed, etc)
    7. Manage physical stock of filament to support testing and other organization needs.
  2. Profile Maintenance & Support: Ongoing update and support activities for currently approved materials and their profiles.
  3. Maintain, Update, Improve, and Document the Material Testing Process
  4. Tier 1 Customer Support for REACTOR (licensing issues, bugs, feature requests, etc)
  5. Firmware updates testing & validation
  6. REACTOR software testing
  7. Run customer training/orientation sessions
  8. Maintain the printers in the material test lab

 

Required Experience:

  • Associates or equivalent 2 year degree. Bachelor’s degree in a technical field preferred.
  • 5+ years general work experience
  • 2-5+ years work experience related to 3D printing, CNC, or similar manufacturing technologies
  • Tech-savvy: familiar with Google G-suite, github, 3D modeling, model slicing, project management software
  • Strong attention to detail
  • Process/systems-oriented thinking
  • Good organization skills
  • Self-starter/self-managing
  • Strong mechanical aptitude
  • Team player/good communication skills
  • Intellectual Curiosity

Compensation:

  • Hourly position with OT available
  • End-of-year bonus, dependent on company’s and individual performance over the year
  • Paid vacation & holidays
  • 401(k) with company match

To Apply:
Please send resume to careers@fusion3design.com.  Include “Material Testing Technician” in the subject line of your email.

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