FUSION3 3D PRINTERS:

FREQUENTLY ASKED QUESTIONS

To find a specific question or browse answers from our FAQ’s, please select a category below. If you have a question that isn’t answered here, please contact either Fusion3 sales (sales@fusion3design.com) or our Technical Support (support@fusion3design.com).

FUSION3 EDGE 3D PRINTER

REACTOR SOFTWARE

WORKING WITH FUSION3

What if I want to print a filament that hasn’t been tested by Fusion3?

Should you wish to print a material that has not yet been certified, please contact our support team. If the material has not been certified, we will provide you the details why it did not pass our certification process. If we have not yet tested the material, we will contact the manufacturer to acquire a roll to test and will enter your request in our material testing queue.

Do I void my warranty if my printer is damaged when using a filament that has not been certified by Fusion3?

Fusion3 reserves the right to void your warranty if your printer is damaged from using a material that has not been certified. There is a lot of poorly made filament on the market and the quality of the filament really does make a difference. Most cheap filament is cheap for a reason.

Can Fusion3 3D printers print high temperature materials like Peek and Ultem?

Fusion3 3D printers can print any material that melts at 300*C or lower. The E3D print head that we use in our F400 and F410 3D printers could be modified to run at 400*C, theoretically allowing the ability to print very high-temperature materials like Peek and Ultem. However, Peek and Ultem also require an enclosed space that is heated over 80*C (best around 100*C or 220*F). In order to heat that space, the printer would have to be insulated, the motion control system would need to be actively cooled, along with other safety modifications.

How do you recommend I store my filament?

It is extremely important to keep your filament dry! When you are not printing, seal it in a plastic bag with desiccant (moisture absorbent). Filament that has absorbed moisture is much more likely to print poorly and/or jam your hotend.

Do I have to buy my filament from Fusion3?

Fusion3 does not sell filament to our customers. We believe our customers should be able to choose from the widest variety of quality materials and have competition from multiple suppliers to ensure the best price and service. Certified materials that are tested to print with our 3D Printers can be found on our materials page.

I’ve heard that print heads tend to either wear our quickly or jam/clog while using specialty infused filaments?

This is the case with 3D printers that use brass nozzles in their print heads. Fusion3, on the other hand, made the decision to use E3D all-metal hotend and incorporate a hardened steel nozzle. Unlike brass nozzles, hardened steel nozzles do not degrade when using abrasive filaments. For some infused materials, especially those that incorporate metals that are irregularly sized, we recommend using the optional .6MM print head.

Can Fusion3 printers print flexible materials?

Fusion3’s 3D printers are able to print most flexible materials very well, including those made from TPU, TPE, Nylon and PCTPE.

Certain materials are very soft, such as NinjaTek’s Ninja-FlexTM, which struggles to print on most 3D printers, and won’t print on our 3D printers.

We have certified materials very similar to Ninja-flex that you can use as a substitute.

Please contact our support team if you require assistance in identifying a flexible material for your particular application.

What filament / materials can be printed on Fusion3’s 3D printers?

Fusion3’s printers can accommodate most any thermoplastic filament as long as the material doesn’t require heating beyond our extruder temperature of 300*C. It seems each week a new material is released onto the market and Fusion3 tries to test and approve any material that is in demand by the customers. The current list of certified materials can be found in the Support section of the Fusion3 website.

How does your material certification process work?

Fusion3’s R&D team seeks out and tests materials from different manufacturers known for quality, innovative, formulations and competitive pricing. For those materials that ‘pass’ our tests, we create and publish ‘profiles’ (configuration files for the Simplify3D slicing software) which are distributed monthly to our customers. This ensures that any customer can print any certified material right ‘out of the box’.

Where can I find a list of materials certified for Fusion3 3D printers?

Certified materials that are tested to print with our 3D printers can be found on our materials page.

What is your philosophy about the materials used in Fusion3 3D printers?

Many other 3D printer manufacturers require customers to purchase proprietary, expensive filament, limiting your material options and increasing your operating cost. Fusion3 does not sell filament to our customers. We believe our customers should be able to choose from the widest variety of quality materials and have competition from multiple suppliers to ensure the best price and service. The foundation of this philosophy is our rigorous filament certification process.

Where can I purchase material that is certified by Fusion3?

Our materials page lists all the certified materials for our 3D printers. Next to each material listed is a blue icon that, when clicked, will take you to the manufacturer’s website. In most cases, the manufacturer sells their filament directly from their website. In many cases, the manufacturers’ filament is also sold by other companies. We have found that Amazon.com or Google Shopping are great places to find multiple sellers of the certified filaments, ensuring price competition and product availability.

Do you provide default material profiles for use with your printer and Simplify3D Creator (bundled slicing software)?

Yes, Fusion3 extensively tests materials from across the industry to certify and publish profile settings for optimum results for our 3D printers. These profiles can be found in the Support section of the Fusion3 website. We are constantly adding new material profiles, so if you have a particular material that you are interested in, check with us and we’ll help you find something that will work.